“Booking a home is supposed to be one of the happiest milestones in your life. But what happens when things go wrong right after the token is paid?”
Let me tell you a real story that recently happened at Revaa Homes — something that shook our team, tested our values, and reminded us why we do what we do.
“I thought I had booked my dream home. But then the developer started behaving like a stranger.”
Just a few weeks ago, our Relationship Manager Priyanka was working with a first-time homebuyer in New Panvel. He had a tight budget, was under family pressure to finalize soon, and wanted something that wasn’t just affordable — but future-proof and peaceful.
After a lot of visits, comparisons, and heart-to-heart conversations, Priyanka found him a project that seemed perfect. It matched his budget, checked off his personal needs, and most importantly — he felt safe and confident signing the token.
But then… things changed.
😠 “They were so polite before the booking. Suddenly they demanded ₹25,000 more — without a reason.”
Right after the booking was done and the token paid, the developer’s tone shifted. From warm smiles to cold responses. From verbal promises to sudden silence.
The most shocking part?
They refused to provide any written acknowledgment or detailed deal breakup, even after multiple follow-ups. And when we persisted, they demanded ₹25,000 extra to “move forward.”
No explanation. No documentation. Just pressure.
Our client — a genuine, hard-working professional — requested that all calls be made after 6:30 PM, since he wasn’t allowed to use his phone during office hours.
And what did the developer do?
They kept calling him during work hours. Again and again.
No respect for boundaries. No empathy for his reality.
That was the final straw.
I want to cancel. This doesn’t feel right anymore.
At this point, many agents would walk away. After all, the token was paid — the job was “done,” right?
But that’s not Revaa. That’s never been who we are.
Priyanka sat down with the client. Not to convince, not to manipulate — but to honestly understand.
She acknowledged his fear.
She agreed it felt wrong.
She assured him — “You’re not alone. Let’s fight this together.”
We passed on our entire commission just to protect the client’s faith.
Yes, you read that right.
When the developer refused to budge, we knew our client didn’t deserve to suffer because someone else lacked integrity.
So Priyanka and the Revaa Homes team decided to sacrifice our commission — fully — just to ensure the deal moved forward within the client’s budget.
No money earned. But trust earned for life.
Because if Revaa wasn’t there that day — this homebuyer would’ve:
- Lost his dream home
- Gone over budget for the next one
- Or worse… given up on buying for now
What can you learn from this if you’re planning to buy a home in Navi Mumbai or Panvel?
Here are 3 big lessons this story teaches:
✅ Always ask for written deal breakdowns — before booking.
No matter how “nice” the developer or agent seems, you must get written confirmation of:
- Total cost
- Payment schedule
- Inclusions and exclusions
- Token acknowledgment
✅ Don’t get blinded by polite talk.
Salespeople may charm you before the deal — but real service begins after the booking.
That’s when you need someone who still picks up your call and stands up for you.
✅ Choose a team that respects your time, your money, and your emotions.
Your job timings matter. Your peace of mind matters. Choose a team like Revaa that respects your life, not just your wallet.
❤️ Buying a home is emotional. So is betrayal. But having the right people beside you? That’s priceless.
This isn’t a marketing story.
It’s what actually happened — and what could happen to anyone.
So if you’re:
- Planning to buy in New Panvel
- Confused about which developer to trust
- Or simply scared of making a wrong decision…
Let us be your Revaa.
We’re not just brokers. We’re your filter, your shield, and your silent warriors — doing the tough fights you never even see.
👣 Come home with confidence. Come home with Revaa.
Visit revaahomes.com or talk to our ground team today.
We don’t just help you buy homes.
We help you believe in the process again.
